Hardware Maintenance


Hardware maintenance

Software Dynamics can now offer a fully managed hardware break/fix service, or provide hardware maintenance contracts to the channel via a full white label service. This is available for server, storage, network and infrastructure components.

For channel resellers, competitive pricing gives every chance of winning support contracts.

Cover is available 24x7x365 with guaranteed fix times if required. We are supported by a network of brokers and stockists boasting an inventory of over 35,000 parts guaranteeing availability, rapid despatch and reaction.

We offer hardware break/fix support for the all vendor hardware including:

  • All IBM equipment including xSeries, pSeries, iSeries, zSeries, Blade
  • All IBM storage subsystems
  • IBM tape storage
  • Dell
  • Oracle/Sun
  • HP
  • EMC disk subsystems
  • Fujitsu server products
  • Cisco
  • ServicePac for printers, warranty and maintenance upgrades

Benefits of using us to fully manage your hardware maintenance:

  • Single point of contact for a multiplatform, mixed vendor environment
  • Simplify contract management through one central administration point
  • Value added service with predictive problem management if required
  • Can be integrated with a proactive monitoring service giving seamless failure discovery and timely reaction, accelerating recovery
  • Problem and change management process can be devolved to us
  • Maintenance of equipment no longer covered by vendor contracts

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